1. Who we are

Lana Tech Global Ltd (“LANA”, “we”, “us” or “our”) operates lana.com.ng. We are based in Abuja, Nigeria, and are responsible for the personal data we process to operate this store and provide customer service.

This notice covers our website, customer accounts, orders and communications with the LANA team. For privacy questions, email Lanatechglobal@gmail.com or call 0912 282 3100.

2. Information we collect

The information involved depends on how you interact with LANA.

• Contact and account details: your name, email address, telephone number, login details and the account information you provide.
• Orders and delivery: billing and delivery addresses, products and quantities ordered, prices, delivery instructions, order history and order status.
• Payment records: the payment method, payment status and transaction references relevant to your order.
• Customer support: messages, enquiry details and any photographs or documents you choose to send about an order or return.
• Reviews and comments: the name, rating and content you submit. Content approved for publication may be visible to other visitors. A profile image may be supplied through Gravatar, where that service is used.
• Website activity: IP address, browser and device details, pages visited, referral information and interactions with the website, collected through server records, cookies and similar tools.

We receive information directly from you, from your browser or device, and from service providers involved in payments, delivery or communications. Please provide another person’s delivery details only when you are authorised to do so.

Our checkout does not ask for a medical diagnosis. Please avoid sending unnecessary medical records, identification documents, passwords, card PINs or one-time codes in enquiries or reviews.

3. How and why we use information

We use personal data for specific purposes and rely on an appropriate lawful basis under the Nigeria Data Protection Act, 2023.

If information needed to fulfil an order is not provided, we may be unable to process the order or deliver it. Optional promotional contact is separate from messages needed to manage your purchase.

4. Payments

Payment methods available for your order are displayed at checkout. The data processed depends on the method you select. Where an external payment provider is offered, that provider handles the payment information you enter and applies its own privacy notice. LANA may receive the outcome of the payment and a transaction reference to match it to your order.

Do not send full payment-card details, PINs or one-time authentication codes to our support team.

5. Who receives information

Information may be disclosed to the following recipients for the purposes described in this policy:

• Delivery providers: the name, contact details, address and order information needed to deliver or resolve a delivery issue.
• Payment providers, when used: information needed to process, confirm or resolve a payment.
• Website and communication providers: hosting, store software, email delivery, security and support services that help operate the website.
• Advertising and external-content providers: Meta, and services hosting images or embedded content, as explained below.
• Professional advisers and public authorities: where needed to obtain advice, meet a legal requirement or protect legal rights.

Public reviews can be read by other visitors. Avoid including private contact details or sensitive information in anything you submit for publication.

6. Cookies, website activity & Meta Pixel

Store and account cookies

WordPress and WooCommerce use cookies and similar storage to support functions such as signing in, remembering your basket and maintaining your shopping session. Store attribution tools may also record how you reached the site to help us understand the source of orders.

Advertising tools

This website uses Meta Pixel. This can send information about website visits, device or browser information and interactions to Meta for advertising measurement and audience-related services. Meta may associate this information with other information it holds under its own privacy policy.

See Meta’s Privacy Policy for more information. You can also manage relevant advertising and off-Meta activity settings through your Meta account.

Your cookie choices

You can block or delete cookies through your browser settings. Blocking essential store cookies may prevent the basket, sign-in or checkout from working correctly. Where a cookie-preferences control is available on the website, use it to manage optional categories. Contact us if you want to ask about, object to or withdraw consent for advertising-related processing. Browser cookie controls do not necessarily stop every form of data processing.

Simply reading this notice does not constitute consent to optional advertising or marketing.

7. How long we keep data & how we protect it

Retention depends on the type of record, why it was collected and any legal requirement that applies. Order and payment records may need to be kept for bookkeeping, tax, disputes or legal claims after an order is completed. Account information is held while the account is in use and for any further period needed for those purposes. Support correspondence is retained for handling the enquiry and relevant follow-up. Published reviews may remain available until removed or a valid erasure request is actioned.

We assess retention by reference to the purpose of the record, applicable statutory obligations and any outstanding dispute. You can ask us for the retention information relevant to your data. A deletion request may not remove records we must retain by law.

We use safeguards appropriate to the information and the service, including access controls and HTTPS connections. No website or method of transmission can guarantee absolute security. Keep your account password private and contact us if you suspect misuse.

8. Processing outside Nigeria

Providers such as Meta and international hosting or content services may process information outside Nigeria. International transfers are subject to the safeguards required by applicable Nigerian data-protection law. Contact us for information about the locations and safeguards relevant to a particular service or transfer.

9. Your privacy rights

Depending on the circumstances and applicable law, you can ask to access or correct your data, request erasure or restriction, object to processing, obtain portable data, withdraw consent and request human review of a significant automated decision. These rights are subject to legal conditions and exceptions.

Email us with the subject “Privacy request”, describe your request and provide the account email or order reference needed to locate the relevant records. We may ask for proportionate verification before disclosing or changing personal data, and will respond within applicable legal time limits.

If you receive promotional messages, use the unsubscribe option provided or contact us to opt out. This does not stop essential order or service communications.

You may also raise a complaint with the Nigeria Data Protection Commission (NDPC). You do not need to complete a complaint with LANA before contacting the Commission.

10. Children’s information

Our store is intended for adults. If you believe a child has supplied personal data without appropriate authorisation, contact us so we can assess the situation and take appropriate action.

11. Images, embedded content & other websites

Some images are hosted by external services, including Pexels. Loading externally hosted images or embedded content can disclose your IP address and browser information to the relevant provider. External websites and services have their own privacy practices. Review their notices when you follow a link or use their services.

12. Changes to this policy

We may update this policy when our services, providers or data-handling practices change. The date at the top shows the latest revision. Where required, we will provide additional notice or obtain fresh consent for a material change.