Curious?
You’re in the
right place.
A few clear answers, so you can get on with your day.
Orders & payments
How do I place an order?
Find your product in the shop, choose the quantity and add it to your basket. Then go to checkout and complete your contact and delivery details.
Which payment methods can I use?
The available payment methods appear at checkout. Choose the option shown for your order.
Can I change an order?
Contact us as soon as possible with your order number and the change you need. We’ll check the order’s progress and confirm what is possible.
How do I choose a product?
Read the product details and instructions, or ask our team for product information. For questions about a medical condition or whether a health product is suitable for you, speak with a qualified healthcare professional.
Delivery & tracking
Where do you deliver?
We offer free delivery across Nigeria.
When will my order arrive?
Estimated delivery is 1–3 working days. Contact our team if you need an update.
How do I track my order?
Visit Track Order and enter your order number and checkout email. You’ll find the order number in your confirmation email.
Returns & order help
What if my item arrives damaged or incorrect?
Contact us within 7 days of receipt with your order number and details of the issue. See Delivery & Returns for the policy.
I can’t find my order confirmation. What should I do?
Check your email’s spam or junk folder. If it’s still missing, contact our team using the email address you entered at checkout.
Still wondering?
Sometimes a conversation is easier. We’re here to help.
Talk to LANA